When will my order arrive?
Deliveries should arrive within 3 working days
PLEASE DUE TO THE CURRENT CRISIS GLUG WINE MERCHANTS ARE FACING DELAYS & OUR DELIVERIES MAY TAKE LONGER THAN USUAL. WE APOLOGISE FOR THE INCONVENIENCE AND THANK YOU FOR YOUR PATIENCE
How much does delivery cost?
Delivery is £5 to mainland U.K. Please note we do not deliver to certain UK postcodes*. Orders over £100.00*** are delivered free of charge. We also over a Free Delivery Service** to the following postcodes KT1,2, , SW13,14,15
***Excluding NHS wines
Do you deliver overseas?
Unfortunately we do not deliver overseas including the
Channel Islands and BFPO addresses
I missed my delivery. What do I do?
Our deliveries are made by a third party company. If you are unavailable to sign for the order the driver may leave the wine in a ‘safe’ place as specified by you whilst placing order. A card will be posted through your letterbox notifying you of where it has been delivered or how you can arrange a re-delivery. The courier will attempt to deliver your order twice after which time it will be returned to their dept for collection by you. If the wine has not been collected after 3 days it will be returned to us. Please note that unfortunately re-delivery will incur a charge. Any problems please contact us firstname.lastname@example.org and we will do our best to sort things out.
Some items are missing/damaged in my delivery?
It is important to keep & check your delivery note – you should notify us immediately of any missing or damaged items. Our email address is email@example.com
Can I order less then 6 bottles?
At this time are minimum order is 6 bottles or £50.
Can I return un-opened bottles of wine?
Yes, that’s not a problem. All bottles should be unopened & intact with no label damage i.e. water damage. We will arrange a refund within 48 working hours of the goods being received & inspected. Email firstname.lastname@example.org