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FAQ

*****OPENING HOURS*****

 

PLEASE NOTE THAT IF BEN OR DEE ARE IN MA GOA WE WILL NORMALLY BE HAPPY TO OPEN THE STORE FOR YOU OUTSIDE THE HOURS BELOW (AS LONG AS THE RESTAURANT ISN'T TOO BUSY!

 

Closed Monday

Tuesday 1pm - 8pm

Wednesday 2.30pm - 8pm

Thursday 1pm - 8pm

Friday 1pm - 10pm (Pop-up Bar from 5pm)

Saturday 1Pm - 10pm (Pop-up Bar from 5pm)

Closed Sunday

How can I contact Glug Wines?

Pop in & say hello - we are located at 242 Upper Richmond Road, Putney SW16 6TG.

Our email address is hello@glugwines.co.uk

Our telephone number is 07887 953 165

How long will my delivery take?

Deliveries should arrive within 3-4 working days

How much does delivery cost?

Delivery is £8.99 to mainland U.K. Please note we do not deliver to certain UK postcodes*. Orders over £80.00 are delivered free of charge. We also over a Free Delivery Service** to the following postcodes KT1,2,3,4,5,6,7,8,9,10,12,13,17 & 19 SW1,2,3,4,5,6,7,8,10,11,12,13,14,15,16,17,18,19 & 20 W4 & 6

**On orders over £30.00

Do you deliver overseas?

Unfortunately we do not deliver overseas, the 

Channel Islands and BFPO addresses

I missed my delivery. What do I do?

Our deliveries are made by a third party company. If you are unavailable to sign for the order the driver may leave the wine in a ‘safe’ place as specified by you whilst placing order. A card will be posted through your letterbox notifying you of where it has been delivered or how you can arrange a re-delivery. The courier will attempt to deliver your order twice after which time it will be returned to their depot for collection by you. If the wine has not been collected after 3 days it will be returned to us. Please note that unfortunately re-delivery will incur a charge. Any problems please contact us admin@glugwines.co.uk and we will do our best to sort things out.

Some items are missing/damaged in my delivery?

It is important to keep & check your delivery note – you should notify us immediately of any missing or damaged items. Our email address is admin@glugwines.co.uk

Can I order less then 6 bottles?

Yes of course however our Courier company will still charge £8.99 for delivery so it is more cost effective to order more.

Can I return un-opened bottles of wine?

Yes, that’s not a problem. All bottles should be unopened & intact with no label damage i.e. water damage. We will arrange a refund within 48 working hours of the goods being received & inspected. Email us at admin@glugwines.co.uk

I think my wine may be faulty?

We are really sorry to hear that. We will replace or refund any of our wines that are faulty. This does not affect your statutory rights. We will require faulty bottles to be returned to us. We will arrange this for you. Please email as at admin@glugwines.co.uk

What payment methods do you accept?

We accept debit cards, Mastercard, Visa , Amex, Apple Pay & Paypal.

I want to make a complaint/suggestion?

For complaints & suggestions please email hello@glugwines.co.uk. You can expect a full resolution with 72 working hours by a senior manager in our team. (We will notify you of any delays). Each complaint will be treated confidentially.

*AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE